Terms & Conditions

Product Information

All colours, sizes, quantities, specifications & descriptions shown on this website are supplied in good faith but without warranty. Prices are subject to change without prior notice, although we make every effort to update information as soon as is reasonably possible. Certain images are provided for illustration purposes only. All links to manufacturers web sites are for information purposes only and U.K. supplied contents may vary.

Ordering

We aim to process all orders on the same working day as receipt and all products are supplied subject to availability. An automated confirmation email will be sent to confirm your details and the products ordered - this is for guidance only and you will be contacted directly in the event of a query, price change or shortage of a product if relevant. We reserve the right to refuse the supply of any item without providing a reason. All products remain the property of Access Models until payment in full has cleared. All personal information provided by yourself is only used in the processing of your order and is not forwarded to a third party.

Delivery

All delivery times quoted are for working days which exclude Saturday, Sunday and any Public Holidays. Delivery times quoted are for guidance only and all shipments are governed by the Terms & Conditions of the relevant carrier. No claim for liability or consequential loss can be accepted against the late delivery of a parcel.

Returns

In addition to your statutory rights under the new European Distance Selling Directive you have the right to cancel an order. This must be made in writing and received within 7 days from the day after you place the order. You are responsible for the safe storage and return of the items at your cost and risk. All items must be received back in the original condition as supplied with all seals/shrink wrap intact within 14 days of the original order date. A refund will be issued within 30 days. This will exclude any item specially ordered and excludes certain kits & electrical items, clothing, CD’s and other sealed products. All claims for shortages, damaged or defective items must be made in writing within 7 days of receipt. We reserve the right to have electrical items returned as faulty assessed by the manufacturer/distributor before issuing a replacement – any item returned as faulty that is found to have no fault will occur a handling charge.

Privacy Policy

We believe it is important that you are able to shop in complete confidence, in the knowledge that the information you supply to us is kept secure at all times.

Privacy of personal information

In order to fulfil any order, we ask you for certain personal information, such as your name, address, email address and payment details. We protect the privacy of this information using our highly secure password-protected server, which are hidden behind our state-of-the-art firewall. The firewall provides access control to our network, thereby protecting against unauthenticated logins into machines on our network. In addition, like most other e-commerce web sites, our site uses "cookies". These are small files placed in your browser to keep track of your time spent on our site. The text in a cookie, by itself, only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you.

If you are still uncomfortable placing your order over our secure site, you can place a telephone order by calling our sales line on +44 (0) 1636 673116.